Car dealers, like the whole world of mobility, are undergoing profound changes driven by 9 major factors. These factors (and their interrelationship) have an impact on different time horizons and vary in magnitude. They have the potential to be particularly disruptive to the car sales and after-sales model.
In order to position themselves correctly in this changing market, a structured and multidisciplinary approach must be put in place. This approach must take into account the specificities of each dealer and garage with regard to the main disruptive factors.
The 4 main factors are often grouped under the acronym CASE: