Hi there stranger! My name is Jan. What’s your name?
Nice to meet you, !
Before we start with the assessment, I need to know a bit more about your organisation.
Thank you, ! I got all the basic info I need, let's start with the assessment.
DESIGN: Let's talk about the way you involve your customer when developing, improving or evaluating specific products or services.
Don't know
Never
Seldom
Sometimes
Often
RESEARCH & MEASUREMENT: Understanding your customer's current and future expectations is key to any customer-focused organisation. Translating this research into concrete and actionable metrics will allow you to monitor and improve your Customer Experience initiatives.
Don't know
Never
Seldom
Sometimes
Often
CULTURE: The level to which all employees - customer facing and non-customer facing – focus on the customer in their activities is key to the success of any customer-centric organisation.
Don't know
Strongly Disagree
Disagree
Agree
Strongly Agree
STRATEGY: Translating the corporate vision, mission and strategy towards a clear Customer Experience strategy and strategy execution.
Don't know
Strongly Disagree
Disagree
Agree
Strongly Agree
Well done, ! I'm calculating your assessment scores. I will send you the results shortly. What email address can I use?